Return & Refund Policy

Last updated: August 27, 2026

At The Pet Garden, we want you to be happy with what you receive. If something isn’t right with your order, please reach out we’ll do our best to make it right.

Returns

We accept eligible returns within 30 days of delivery.

To be eligible, an item must be unused, in its original condition, and returned with its original packaging and accessories where applicable.

Because our products are intended for pets, we cannot accept items that have been used, washed, damaged, or altered after delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item so we can review the issue and find the best solution. If the issue is confirmed, we may offer a replacement or refund.

Change-of-Mind Returns

If you simply change your mind, you may request a return within the 30-day return period, provided the item meets our return requirements.

Return shipping costs for change-of-mind returns are the customer’s responsibility.

Please contact us before sending anything back. We’ll provide the appropriate return instructions.

Refunds

Once your return has been received and reviewed, we’ll let you know whether it has been approved.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or otherwise required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We’ll do our best to help, but orders that have already been processed or shipped may not be cancellable.

Questions?

We’re happy to help.

The Pet Garden
Please contact us through our Contact Us page for return or refund assistance.